You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We ship to the continental US states. Shipping of orders will be 3-5 business days after the order is placed.
Béo Handcrafted wants to make shipping the easiest part of your purchase so we came up with the following flat rate shipping fees;
Orders of $0.00 - $24.99 qualify for $5 shipping
Orders of $25.00 - $49.99 qualify for $8 shipping
Orders of $50.00 - $99.99 qualify for $12 shipping
Orders of $100.00 or more qualifies for Free Shipping
Candle/Wax warmers will occur a $5 flat shipping fee for each warmer added to an order.
We are capable of shipping to Canada. Although not cost effective, we are willing to quote the shipping rates. If you would like to place an order to Canada, please email the order you would like to place to firstname.lastname@example.org and we will quote you the cost of shipping. If the price is agreed upon, we will help you place the order.